’ Well, what is it exactly? With Visa CE 3. With the overhaul of their reason code system, Visa divided reason code 83 into multiple different codes, including 10. Card Member cancelled, refused or returned goods and/or. Merchants need to understand the unique chargeback processes for each. Follow these links to learn more about the chargeback reason codes from each credit card company:. Read on for the complete guide to dealing with chargebacks. Chargeback reason code 4853 can be used to indicate cases involving hotels or other temporary lodging establishments where a customer claims that the hotel charged an undeserved fee to the cardholder’s bill. About 127 million people in the U. 47 billion by 2023. Additionally, there are instances when the AVS code does not apply to one credit card brand but does apply to another. Chargebacks differ from standard return requests in several ways. The chargeback filing period for cardholders is usually 120 days. Step 3 – The acquiring bank receives the. 10. Chargeback. Fraud. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Code. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. M49 Vehicle Rental – Theft or Loss of Use. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. A chargeback is like a refund, where a transaction made on a debit or credit card is reversed. EMV has been a mostly global standard since 2004. What Laws Govern the Chargeback Process? Federal regulation of credit card transactions started with the 1968 Truth in Lending Act (TILA). Post Views: 841. The reason code helps categorize the chargeback for the card network and issuing bank, and it also tells the merchant how they can fight the chargeback based on the corresponding reason for the transaction. Goods/Services Not Received or Only Partially Received. Fraudulent transaction chargebacks happen when a cardholder does not recognize a charge on their card. A08 Authorization Approval Expired. El. Become a Full-Fledged Chargeback Genius. 2 Compliance CasesThe chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. Visa Chargeback Code Condition 10. A02 No Valid Authorization. [noun]/* kre • dǝt • kard • dis • pyōōt/. Can you dispute a partial charge on your credit card? Yes. Chargeback Guide - Mastercard. The deadline for a Chase Bank customer to dispute a transaction is 60 days. Credit Card Dispute Time Limit; Chargeback Rebuttal Letters; Chargeback Process; Chargeback Reason Codes; CONTACT. Chargeback Reason Codes. Immediately issue a credit for any duplicate transaction identified. facebook. It was originally one of several possible scenarios covered by legacy Visa reason code 83. Accept the chargeback. compliance process depending on whether a chargeback right exists. How can merchants fight code 12. Chargebacks are not a legal right, but if you have paid on a Visa debit or credit card, you. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card transaction by filing a chargeback. While the risk of chargebacks may elevate your financial exposure, processing credit card payments is more critical than ever. Chargeback reason code 4850: Installment Billing Dispute refers to customer complaints involving either acquirer- or merchant-financed installment billing. For American Express; For Visa; For Mastercards; Chargeback Reason Codes List for American Express Each credit card brand has a unique set of chargeback codes, totaling over 100. 4853 – Cardholder Dispute – Goods or Services Not Provided. Generally, you’ll have two options when disputing a transaction: refund or chargeback. Check the standard identifi cation and security. So, a merchant's specific credit and debit card chargeback rights often vary. Mastercard chargeback reason codes. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The merchant may be required to provide evidence the charge was legitimate in order to receive a reversal of the chargeback. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. Visa overhauled their chargeback reason codes after the implementation of Visa Claims Resolution in 2018. There are several scenarios where a customer may reasonably expect a payment reversal. 86% of chargebacks are probable cases of ‘friendly fraud. Take the time to note the following dispute reason codes for Visa. 65 - Exceeds Withdrawal Frequency Limit. Visa Reason Code 10. Time limits, reason codes, fines and fees… are all established types of chargeback rules. This code indicates whether the billing address information provided by the customer matches the information on file with. Otherwise, the Discover card chargeback time limit starts at the transaction processing date. The most comprehensive guide to chargeback reason codes. Common reasons for disputes include: Visa Reason Code 13. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. The start date for that window can vary, though. Updated these. Most commonly the payer is a consumer. They also assign a numeric reason code for the chargeback, then electronically transmits all the chargeback information to the acquirer. It’s crucial that you recognize the common merchant errors that might trigger a reason code 13. Credit Card Chargeback Time Constraints. Address Verification Service response codes are returned by the credit card issuer in response to each AVS verification request. This can happen if the merchant processed a credit card as a debit card, or processed a similar mix up. 7 Chargeback Reason Code List - U. Merchants must respond within 30 days of day one for each phase. Credit Cards. To avoid this, staff should be trained on how to properly. The cardholder claimed they didn’t receive the goods or services or only partially received the order. Shopify’s. 1 chargebacks if the charge was processed before the applicable deadline or if the cardholder has already been. Requirements ©When you get one of these response codes, you’re going to have to ask the customer to provide a different payment method: 5 - Do Not Honor. A chargeback is the reversal of a prior credit or debit card sale transaction. S. Here are a few examples of chargeback fees by popular payment processing providers: Paypal’s chargeback fee: $20. This tool is designed to aid in dispute resolution. What Are Chargeback Reason Codes? Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. On the cardholder’s flank, most chargeback reason codes allow cardholders to file a dispute between 90-120 days from the transaction date. Unlike Visa and Mastercard, AmEx is the issuing. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRFraudulent activity chargeback reason codes include every type of credit card fraud, such as CNP transaction fraud, card-present fraud, and missing signature fraud. 4: Other Fraud–Card-Absent Environment. instagram. If the dispute is successful, funds are taken from your merchant account and a strike is made against your business. g. This guide shares an overview of chargebacks, how the dispute process works, and how to prevent them in your online store. In this guide, we explain the steps on how you can get your money back using a credit card chargeback and a general guide on how to dispute a. Updated these Visa Chargeback Codes: 30, 62, 85. 9. Each credit card network has its own chargeback process, reason codes, and other differentiating details. FR4 Immediate Chargeback Program. Chargeback penalty fees can. Chargeback Reason. This is further complicated because the rights for each incident are based on the reason code. The Discover chargeback reason codes list is just as extensive as the other major US card schemes, despite being the youngest and smallest of the four. Amex Processing Errors Chargeback Reason Codes P01 — Unassigned Card Number. MasterCard: Reason Code 4859 Services not rendered. Each chargeback is disputed by a specific reason code. 1003 - Transaction Supporting Document (TSD) needed. The first step in. A Visa chargeback is a process by which a Visa cardholder disputes a transaction and requests a refund from the merchant through their issuing bank. Updated these Discover Chargeback Codes: RG, RM, U01, U02. Customer Service Department PO Box 981532. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Any action(s) already completed by the acquirer. and Lisa Anthony. They boast over 391 million users in 200 markets worldwide, with nearly 30 million active merchant accounts. 6. Chargebacks allow consumers to reverse a disputed charge directly through their credit card provider. Friendly fraud has been increasing by 41 percent every two years. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. The sales receipt and/or date and amount of the authorization if other than the transaction date. RuPay Card holder Dispute Chargeback Reason Codes: 1) Retrieval Request Reasons and Reason Codes A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. In Visa’s case, day one is the day after each phase is initiated. Below you'll find a list of chargeback codes along with an explanation of what each one means, covering both general codes and those specific to the major card. Chargeback Reason Codes In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. For example, gambling and direct marketing transactions. However, you have to remember that any merchant accepting credit cards also runs the risk of Shopify chargebacks. S. 5% savings interest!* Conditions apply. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). The claim the cardholder is making here is that they did not authorize the transaction and are alleging their card was used fraudulently or that the merchant pushed a transaction through without. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Transaction amount and the chargeback amount. 10. C08. Below are some examples of more common reason codes. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. The owner of the credit card realizes it was stolen and reports the fraudulent. Description. Only an issuer can initiate the chargeback process. The Fair Credit Billing Act, which became federal law in the United States in 1974, was created to address consumer concerns about a new financial product: The credit card. See moreChargeback Codes by Card Networks Visa chargeback reason codes. By Randa Kriss. Learn which strategies to use as you fight and prevent consumer disputes by reason code. Ideally, you should have the Credit Card Authorization. ” Improving the chargeback system will be helpful to acquirers, not just merchants. Friendly fraud. Here's what you need to know about the chargeback process. 50 Insider Tips for Preventing. To make matters worse, the consumer that had their card stolen will also call their credit card-issuing bank and hit you with the chargeback against the $2,000 charge. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. Category. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. Without the card, fraudsters won’t know the code. The chargeback reason code is [code number and description]. Home;. Once a chargeback is filed, a merchant has: 5 days to accept or challenge the chargeback. 2. A merchant category code, or MCC, is a four-digit number that indicates your line of business and the types of goods or services you provide to your customers. 3 Other Fraud – Card Present Environment 83(1) 10. El Paso, TX 79998 FAX. 3-D Secure is a customer authentication protocol created for eCommerce. This includes the ability to accept credit card payments with a phone and a mobile card reader. Under U. Introduction Purpose Chargeback Management Guidelines for Visa Merchants is a comprehensive manual for all businesses that accept Visa transactions. In card-network speak, this update introduces new data values to the existing Mastercard merchant advice code field (DE48 SE84). The issuer assigns a reason code to the chargeback. Visa Chargeback Reason Code 12. An “Authorization Code” is a numerical or alphanumerical code provided directly by a credit card provider or issuing bank. Cardholder number (or credit card number) for the transaction. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the transaction anyway. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. ” Banks assign the appropriate code to each case, so everyone knows the given reason for the chargeback. Most commonly the payer is a consumer. Sometimes, eBay may determine on their own that a chargeback is invalid and dispute it regardless of the seller’s instructions, but when they do this the dispute fee is waived. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate. 7 trillion in payment transactions in 2022 (that’s more than $475 billion every business day), and credit cards represent 33% of that payment volume, according to Payments Canada. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. The merchant failed to ship the merchandise by the promised delivery date/time. Top chargeback fraud statistics. Card Not Present - 30 is an American Express Chargeback Reason Code that merchants may encounter when a customer disputes a transaction made without the physical presence of their credit card. A credit card dispute, also known as a credit card chargeback, occurs when a customer disputes a transaction with their issuing bank. Therefore, any transaction with a merchant designated with MCC code 5812, representing restaurants,. Let's take a closer look at Capital One chargebacks and how they might differ from those originating from other issuers. Remember: A PayPal transaction dispute is an internal matter between two PayPal users, and a PayPal claim is handled by the company directly. Chargebacks are also known as payment disputes. The credit card issuer—which could be their bank, Visa, Discover, Mastercard or American Express—will then assign a reason code to the chargeback claim. Additionally, there are instances when the AVS code does not apply to one credit card brand but does apply to another. This factsheet provides information about COVID-19 and chargebacks, including:The most comprehensive guide to chargeback reason codes. Chargeback Guide - Mastercard. Both apply only to ATM transactions, but reason code 13. For example, authorization code 10 indicates. The request is usually made when the cardholder is disputing a charge on their credit card statement. Pros: $0 monthly fee. Discover Chargebacks / Disputes. 54 - Expired Card. 4: Counterfeit Merchandise. Instead, the issuer withdraws the money from the merchant's. If a transaction has been declined, the authorization code will provide further details. The most comprehensive guide to chargeback reason codes. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. These rights to revoke, charge back, and obtain refund terminate if and when a settlement for the item received by the bank is or becomes final. Generally speaking, a chargeback cost will range from $15 to $50 depending on the payment processor. The request is usually made when the cardholder is disputing a charge on their credit. And of course, the individual payment in question might be made with a debit card, instead of a credit card. Discover is a credit card network and an issuing bank—just like American Express. Unchecked fraud can easily put a merchant out of business!A chargeback with reason code 4853 may refer to disputes where the customer claims that a charge on their account is invalid. Retrieval Request/ Copy request Reason Codes. How can merchants fight code 13. S. While chargebacks can sometimes be legitimate, they can also be costly and damaging to your business. In the US alone, the top four major card networks generated $8. Chargeback reason codes are a list of common reasons why customers dispute charges on their credit card statements. P03 — Credit Processed as Charge. 4 Fraud – Card-Absent Environment. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Credit Not Processed Applies to Reason Codes. In the style of Salvador Dali, Pops of red and teal. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Chargeback fees are not based on the cost of the initial transaction, and they’re imposed by the bank. The bank “charges back” the amount of the disputed payment to the merchant or service provider. Step 1: First Chargeback. Discover is a credit card network and an issuing bank—just like American Express. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 30 Days *. Overdrafts also can damage your credit. 461 trillion in purchase volume in 2021. It happens all the time: A customer tries to pay with a credit card, and the card is declined. Reason code 12. Case number assigned to the chargeback. 15-Day Waiting Period on Returns. This guide shares an overview of chargebacks, how the dispute process works, and how to prevent them in your online store. The interviewer may ask this question to assess your knowledge of chargeback reasons. Here’s how they work. Too many fines and the retailer may be labeled as “high risk” by credit card companies and even lose credit card processing privileges or be hit with higher chargeback fees and penalties. Chargebacks are typically initiated by the original buyer. 6. Each card company has its. Here are a few examples of the ways in which MCC codes can come into play: You possess a credit card that offers 2% cash back on dining. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. This can also involve tracking and real-time reporting, as well as post-dispute practices like deploying dispute analytics and diagnostics. • If the card is present at the time of sale, be sure to compare the credit or debit card account number on an electronically printed draft to the credit or debit card number embossed on the card. Some credit card companies also include a short phrase describing the code and chargeback. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Debit card chargebacks are dealt with in a similar way to credit card chargebacks here in Ireland, where there’s no equivalent to the UK’s Section 75 rules. Description. CVV2. 14 - Invalid Card Number. This liability shift essentially provides merchants. 3. Step 2 | Identify the Reason Code. The shorthand description is “Declined Authorization. Rather than request a refund from the merchant who facilitated the purchase, cardholders can dispute a particular transaction by contacting their bank and requesting a chargeback. So the company has more incentive to side with customer during cardholder disputes. We say the given reason because it may or may not reflect the true. That’s 50%. Sift’s Visa chargeback reason code guide features every single Visa reason code, its description, expert insights, and real world examples. 0 is to make the chargeback process more efficient, transparent, and fair. ”Updated August 23, 2023. Transaction unauthorized make up 30% of all. The new reason codes follow a format of two digits, a period, then a third digit. 4: Counterfeit Merchandise. Chargebacks were first established for credit cards by the Fair Credit Billing Act of 1974, with chargebacks for debit cards coming with the Electronic Funds Transfer Act of 1978. government. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. While that list is too long to cover here, we wanted to address the most commonly abused reasons for a credit card chargeback dispute and how to fight chargebacks. Chargebacks differ from standard return requests in several ways. It happens when the cardholder disputes the payment, claiming it was invalid or unauthorised. Chargeback Accounting. When Amazon Pay receives a chargeback claim, we email information to you about the chargeback, including the order number and the amount of the chargeback claim. Let’s look at the normal process of a chargeback: 1. Offer shipment and delivery tracking. Each of the major card brands, including Visa,. The customer never received the product or service, or the quality wasn’t as expected. The request comes from the credit card issuer or cardholder and goes to the acquirer or merchant. 11. So if you've paid for something on your debit card or for something on your credit. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Discover Chargeback Reason Codes Explained. The entire chargeback process is managed through a rule set that theoretically covers every circumstance. 57 - Transaction Not Permitted to Cardholder. Unfortunately, true fraud is not the only cause of. [1]• Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. The credit card issuer—which could be their bank, Visa, Discover, Mastercard, or American Express—will then assign a reason code to the chargeback claim. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. [noun]/* fren • dlē • frôd • /. The chargeback system was designed as a last resort; only to be used in specific situations. If a merchant runs into chargebacks throughout their business, everyone knows that it happens. This is perhaps the most common claim associated with disputes and chargebacks. Friendly fraud occurs when the cardholder requests a chargeback after they’ve. Require customers to enter the credit card security code as part of the online transaction process. This 15-day window offers merchants more time to file a refund and avoid the chargeback issue. If you’ve received a credit card chargeback, Wave will contact you by email to notify you and provide details of your case, including the reason for the chargeback. As we can demonstrate, this transaction was for the legitimate purchase of [description of item] from our store [or online store] on [transaction date]. This process occurs strictly between the two banks. MasterCard - 4863 Cardholder Does Not Recognize - Potential Fraud. ; Help Center Find answers to common questions about Midigator’s technology,. Chargebacks Explained;. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. However, under certain circumstances, you may not be charged the Disputed Chargeback fee. 4807 Warning Bulletin File. Buyers and sellers trust Paypal because of its reputation for security and its. A credit card chargeback is a charge that’s refunded to you after you successfully dispute a credit card transaction. If a reason code 4834 chargeback stems from a claim of “paid by other means,” it is the result of a simple mistake on the part of the merchant. Feb 10, 2022Chargeback Reason Codes. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. To put it simply, the credit card chargeback is simply the reversal of a transaction previously made by a customer to a vendor. Updated Oct 23, 2023. Credit cards were in use by the late 1960s, but they still hadn't gained the widespread acceptance banks were hoping for. R03 Insufficient Reply. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Provide relevant documentation as requested (e. Codes 51 (insufficient funds) and 05 (do not honor) are especially common. Each card company has its own chargeback reason codes. Approval messages are usually straightforward, but there are some which contain additional important information. The problem continues to grow out of control with each year. Billing issues: Duplicate billing, incorrect amount billed, or promised refund never issued. A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. Start your 3-day free trial today! Try Shopify free for 3 days, no credit card required. Consumers tend to use credit and debit cards interchangeably. A credit card receipt is a printout or email record summarizing the details of a credit card transaction, provided by a merchant. The issuer will also claw back the disputed amount from the acquirer. American Express will give you separate numbers for each merchant you intend to patronize, while Capital One and Citibank will provide you with a new number per request, even for the same merchant. When the cardholder’s card is swiped or their chip is inserted into your EMV reader. 113 Credit card fraud is rampant, surging after the massive shift to e-commerce that took place during the COVID-19 pandemic. The bank files a second chargeback based on new information from the cardholder or because of a change to the chargeback code. Chargebacks were introduced as a form of consumer protection against fraud. The implication is that the merchant is at fault. A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website. In such. This chargeback occurs when the cardholder does not recognize the transaction on their credit card statement. FR2 Fraud Full Recourse Program. 51 Pleasant St # 1072, Malden, MA 02148 +1 (888) 901-8653. The code is used to help verify buyers during a card-not-present transaction. 4 chargebacks? There are two common causes of code 10. 60 for every $1 in sales. A chargeback is a cancellation of a transaction. There are two important time limits to be aware of when it comes to Discover chargebacks: the first is the time limit for filing a chargeback, and the second is the time limit for responding to a chargeback claim or ticket retrieval request. 39 or refused C05 Goods/services canceled. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. 65 - Exceeds Withdrawal Frequency Limit. The cardholder can use these chargeback scheme rules to recover funds lost due to fraud or merchant abuse. A credit card authorization code is an alphanumeric code, typically between 2-6 figures long, meant to indicate whether or not a credit card transaction has been approved. ), the MD-901 also provides a suggested remedy for a reversal of the chargeback that must. P01 – Unassigned Card Number. The cost of chargebacks is said to rise to $117. 4 chargebacks. Visa, Mastercard, Discover and American Express all have unique chargeback reason codes. This entity is known as the acquirer). If they lose, the funds are taken away and the seller is charged a $20 dispute fee. Chargeback Reason Codes. [noun]/* rə • trē • vəl • rə • kwest/. Download our rebuttal letter template and writing checklist today. Card Member cancelled, refused or returned goods and/or services A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. But there are certain merchant services that specialize in high-risk credit card processing. 4846. Discover provides a dashboard called the Discover Network Dispute System. “CVV2” refers to the fact that it is the second-form deployment of CVV (card verification value) technology. Credit cards, clocks, calendars and include numbers - 02, 01, 03, 21, 04, 24, 26, 30, 27, 29, 25, 28. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a. 10. This is considered unauthorized use, and the cardholder isn’t liable. This code applies when a transaction is not deposited within the timeframe designated by Visa (see chart below). 14 - Invalid Card Number. You can often start the process within your credit card’s online transaction history. 1001 - Cardholder does not recognize the transaction. When you receive notification of a payment dispute or chargeback you may see a code listed with it.